5. Returns & Refunds
5.1 After receiving the Product the customer has the right to familiarize with it during 14 days time. If for some reason you are not satisfied with the purchased Product, you have the right to return it in 14 days time by sending a corresponding message to the e-mail address firstname.lastname@example.org. State the returned product along with the invoice number and reason for returning and add Your contact details: first and last name and the bank account where the funds should be transferred to.
5.2 The Product must be sent back in their original package and condition. You have to ensure that the Product being returned is unused and in perfect condition. Please note that unused means that there are no marks or damage on the item. Web store will not accept Products with any indication that it was used. In such cases, the Products will be returned to the Customer.
5.3 When returning the Product as specified in Clause 5.1 and 5.2 the Web store will return the sum paid for the order (but client pays the fees for the shipping and delivery). The due sum is to be transferred to the Customer's bank account not later than 14 days after receiving the Customer’s return claim, provided the product has been returned by the same deadline, i.e. during 14 days.
5.4 If you discover a defect of any kind in a Product delivered by us, please contact us as soon as possible to raise a formal complaint. This will entitle you to a replacement Product or, in cases where this is not possible, a refund. If the product delivered is wrong or damaged we will arrange the free return. Sellers of consumer goods within the EU are obliged to guarantee the conformity of the goods with a contract for a period of two years after the delivery of the goods.
5.5 Web store reserves the right to cancel the contract when it is not possible to deliver the Products the customer ordered or one or more products the customer ordered was listed at an incorrect price due to a typographical error. If we cancel the contract we will notify you by e-mail and will re-credit to your account the sum deducted by us from your credit card as soon as possible but no later than within 30 days since you placed the order.