FAQ

1. Terms

1.1 The present terms and conditions (the “Terms” ) are applicable for all legal relations, products ("the Products") offers, sales and deliveries between the customers (hereinafter also referred to as “You”) and www.etnowerk.com run by Sing Sale Pro OÜ ( the “Web store” ), reg. code 12608474, registered address Nisu 33-21, Tartu 50407 Estonia.

1.2 In addition to the present terms and conditions, the legal relations arising as a result of purchasing the Products from the Web store are regulated by applicable legislative acts of Estonian Republic.red address Nisu 33-21, Tartu 50407 Estonia.

1.3 Web store has the right to change the present terms and conditions. All the changes will be published online on www.etnowerk.com website and will come into effect immediately after their publication. Using the site or by placing an order the customers agree to be bound by present terms and conditions.

2. Prices

2.1 Prices in the Web store are stated in euro (€) and include Estonian Value Added Tax (20%).

2.2 The prices don’t include the shipping costs. Shipping costs are specified in the order sum at Checkout for the customers to review before confirming the order.

2.3 If the customer order Products for delivery outside of the EU please note that the customer’s purchase may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be borne by the customer.

2.4 Web store price list is valid for timely paid invoices. Web store has the right to change the prices indicated on website. All the changes will be published online on stellasoomlais.com website and will come into effect immediately after their publication.

2.5 Should the order be placed before the price change has occurred, the customer is obligated to pay the price which was in force at the time of placing the order.

3. Purchase and payment terms

3.1 In order to purchase a product from the Web store, please select the product and click “Add to cart“ button. When you click the button “Shopping Cart” then you can see the items on the cart, change the amount and remove them. You can also see the shipping cost and total amount (with VAT).

3.2 When confirming the order enter your name, e-mail address, name of the Company (when the invoice is to a company), shipping address and phone number. Please double-check the billing and shipping information, since quick and uninterrupted delivery of your order depends on the accuracy of the info submitted. After confirming the order Web store will send You an e-mail to specify the details - color, size etc. - of the ordered Product if necessary.

3.3 Payments can be made via bank transfer (based on the invoice) using the bank transfer link for Estonian banks: Swedbank, SEB Pank, LHV Pank, COOP Pank, and Luminor Pank. In addition, payments can be made using Visa, MasterCard or Maestro credit cards or using PayPal. All payment details will be transferred to the respective bank via Maksekeskus AS. The client pays 100% of the price upon confirming the order.

3.4 The contract enters into force the moment the payment is transferred to Sing Sale Pro OÜ bank account.

4. Shipping

4.1 The Product is shipped to the customer by either Omniva or Itella Smartpost. The Web store will confirm the shipment via email and send a tracking number to the Customer.

4.2 If the purchased product is in stock, the order is completed in 2-5 workdays. If the purchased product is out of stock or made to order, the lead time is 4-8 weeks.

4.3 Shipping can take up to 2-5 working days for Estonia, 7-9 working days for European countries, and 21 working days to anywhere else. The stated time frames are informative. Please contact us in case you have not received your parcel in that time frame.

4.4 Web store is not responsible for the delivery delays or problems that are due to the incorrect entering of the shipping address by the client.

5. Returns & Refunds

5.1 After receiving the Product the customer has the right to familiarize with it during 14 days time. If for some reason you are not satisfied with the purchased Product, you have the right to return it in 14 days time by sending a corresponding message to the e-mail address info@etnowerk.com. State the returned product along with the invoice number and reason for returning and add Your contact details: first and last name and the bank account where the funds should be transferred to.

5.2 The Product must be sent back in their original package and condition. You have to ensure that the Product being returned is unused and in perfect condition. Please note that unused means that there are no marks or damage on the item. Web store will not accept Products with any indication that it was used. In such cases, the Products will be returned to the Customer.

5.3 When returning the Product as specified in Clause 5.1 and 5.2 the Web store will return the sum paid for the order (but client pays the fees for the shipping and delivery). The due sum is to be transferred to the Customer's bank account not later than 14 days after receiving the Customer’s return claim, provided the product has been returned by the same deadline, i.e. during 14 days.

5.4 If you discover a defect of any kind in a Product delivered by us, please contact us as soon as possible to raise a formal complaint. This will entitle you to a replacement Product or, in cases where this is not possible, a refund. If the product delivered is wrong or damaged we will arrange the free return. Sellers of consumer goods within the EU are obliged to guarantee the conformity of the goods with a contract for a period of two years after the delivery of the goods.

5.5 Web store reserves the right to cancel the contract when it is not possible to deliver the Products the customer ordered or one or more products the customer ordered was listed at an incorrect price due to a typographical error. If we cancel the contract we will notify you by e-mail and will re-credit to your account the sum deducted by us from your credit card as soon as possible but no later than within 30 days since you placed the order.

6. Copyright

6.1 All the content available on the Web store, including, but not limited to, text, graphics, logos, images, video and audio clips (the "Content") is the property of the Web store and is protected by Estonian and international copyright laws.

6.2 It is not allowed to use, reproduce, duplicate, copy, sell, modify, or otherwise exploit the Content in full or in part, for any purpose without linking the original source.

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